Got bored hearing same kind of lines at Customer care?

We use to call customer care numbers of different service providers and every time we listen the same kind of tone like

Agent: " Good Morning! this is <Name> from <Company> customer care. How can I help you Sir?

Customer: Tells the problem

Agent: "Definitely I will help you in this regard Sir. Can I put your phone on hold for 5 minutes."

Agent: After resuming the hold " Thank you for your patience and we appreciate you waited for 5 minutes. I have checked your details.......

How boring this feels. Some time it irritates so much that to say one word, they will speak a big sentence.

What if the customer care conversation tone changes? Something like this.

Agent: "Hi <Customer name>, how u doing? Long time since you called last. How was you holiday?" looking at card statement, lets say agent can ask some questions just to make the customer more open and comfortable.

Customer: "I am great thanks."

Agent: "Tell me, what can I do for you?"

Customer: Tells the problem

Agent: "Sure, let me check. meanwhile while my system searches your details, what about your last time issue? was it resolved properly?"

Agent: Issue addressed. Closing line" In case of any issue, please call here and ask my name, I will help to with."

At the end, trying to say the conversation on customer care to be casual within the range of respect which should give a feel that you are talking to a human being not a computer. It shouldn't be boring.